FAQ
Q: What payment options does Sunday Sunnies offer?
You can pay using any of the following methods:
- Credit Card (Visa & Mastercard)
- Debit Card
- Mobicred, found through the Peach payment portal.
Q: What is Mobicred payment method?
Sunday Sunnies offers you a variety of secure payment methods. One of
these methods is Mobicred. This method allows you to purchase any of our products on credit with a structured payment plan. To be able to buy using Mobicred, you need to first apply for an account Click Here to find out more about Mobicred.
Once your account has been approved, you can come back to our site and pay for your purchases using Mobicred.
When you have added items from our website to your basket and you check out, select the Peach payment option and use your Mobicred username and password.
Note that the approval process may take 2 business days.
Q: How can I pay with Mobicred?
Mobicred can be found when selecting the Peach Payment method.
Q: How secure is the Sunday Sunnies website?
We believe that online shopping should be as secure as shopping in a store.
Payments made via the website are encrypted, and are carried out by external and secure payment agencies Peach Payments.
We do not have access to any of your details relating to debit or credit cards or other banking information.
We respect your privacy and assure you that we only share your information if you have given us permission to do so.
We do reserve the right to disclose information in certain circumstances, as is clearly set out in our Privacy Policy.
Please read the Policy and feel free to Contact Us if you have questions.
Q: What if I forget my password?
Don't worry... Simply follow the "Forgot your password?" link when trying to log in.
We will send you an email with a link to set up a new password but
please make sure that you check your junk email folder in case our email makes its way there.
Q: If I register will I automatically get marketing emails from you?
We will only send you emails and our newsletter if you choose this option when you registered your account with us.
We won't pass your details onto anyone else.
If you have opted to receive emails and our newsletter and you change
your mind, you can remove yourself from our mailing list whenever you
like.
Q: Why can't I sign into my account?
If you're having trouble signing in please make sure you are using the
same email address and password that you used when first registering
with us, and that you have entered the address and password correctly.
If you have forgotten your password, simply follow the "Forgot your password?" link when trying to log in.
We will then send you an email with a link to set up a new password but
please make sure that you check your junk email folder in case our
email makes its way there.
Q: How do I remove my email address from your mailing list?
You can remove yourself from our email mailing list by clicking on the
unsubscribe link at the bottom of the email(s) you receive from us.
Q: Will I receive the same product that I see in the photo?
Yes, except where specified on the product may differ. With such items, there may be slight and unique differences between the photographed product and the one you receive.
We do our best to make sure that the products are presented as
accurately as possible in the photos on our website, but please remember that minor variations may be caused by certain conditions, such as the equipment used to view the website.
Q: Can I shop if I don't have a credit card?
You can pay online using a credit or debit.
However if you don't have your own credit card or are not of the legal contracting age, you will need to ask a family member or friend to help you by shopping on your behalf.
They will need to register an account in their own name, and submit their card details for payment, but they can select your address for delivery, if different to their account address details, and agree that you accept delivery of the order.
Q: When will I receive confirmation that my order is on its way to me?
Once your order has been picked, packed and has left our warehouse you will receive an email advising you that your order is on its way to you.
Q: I've made a mistake with my order, can I change it?
Unfortunately, once the payment is complete you can no longer change or cancel your order.
Don't worry though, you can easily return any unwanted products to us for a refund either in-store or online.
Q: I've just confirmed my order, Can I add more products to it?
Unfortunately, once the payment has completed you can no longer add more products to this order.
You will need to place a new order to purchase additional products. If
the second order is received in the same day, we will do our utmost to
combine your orders and send to you in 1 delivery.
Q: Can I cancel my order?
Unfortunately, once the payment is complete you can no longer change or cancel your order.
However, you can easily return any unwanted products to us for a
refund.
Q: I have received a faulty product?
We want all our customers to receive top quality products, so if you think there is a fault with a product you have received you can return it to us for an assessment.
If any product fails to give reasonable wear - due to either defective workmanship or materials we will refund you the purchase price.
For details on how to return your faulty products please see our Returns page.